INN POLICY/HOUSE RULES
We strive to provide our guests with an exceptionally clean, safe, and friendly inn experience. The following Inn Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating The Inn at Therapy. These Inn Policy/House Rules are considered a part of our reservation agreement with you. As our inn guest, by reading and signing your inn registration you are agreeing to abide by all of our Inn Policy/House Rules, terms and conditions, and procedures. These Inn Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between The Inn at Therapy and the guest. Our Inn Policy/House Rules may change from time to time, so please check back often.
The Inn at Therapy is 100% Smoke-Free. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.
Guests are encouraged to notify the Innkeeper immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A Designated Smoking Area is provided outside and away from the building. Marijuana is prohibited at all times.
CANDLE, INCENSE, ESSENTIAL OILS
Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine assessed, and the guest may be evicted with no refunds.
NO-COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS
The safety of our guests, staff, and this facility is extremely important to us. Except for the microwave and refrigerator units that the inn provides, preparation of food by any type of cooking appliance is prohibited. A minimum fee of $300.00 will be charged for cooking in a room, including, but not limited to coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on inn property. A microwave is available 24 hours for all registered guests to use in our butler kitchen. Coffee is also available twenty-four (24) hours in the butler kitchen.
All reservations must be guaranteed with a valid major credit card. Guests must be 18 years and older. We accept Visa, Master Card, and American Express. Your credit card guarantees your reservations with a 50% deposit at the time of booking. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations must be cancelled 14 days, inn time, prior to your arrival date, in order to avoid forfeit of your deposit. Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date. The Inn at Therapy is not responsible for weather conditions, personal emergencies, or schedule changes.
3:00 – 5:00 p.m.
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 3 p.m. please contact Front Desk staff directly. 250.496.5217
Guests must be at least 18 years of age to check in at The Inn at Therapy. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (driver’s license, passport, etc.) at check-in. A valid, signed, and pre-approved credit card in the name of the guest registration is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days.
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. Information regarding your license plate/car description is also gathered at check-in for security. British Columbia Hotel Guest Registration Act [RSBC 1996] CHAPTER 205.
Room rental period expires at 11:00 a.m. Additional day charge, plus tax may apply for late checkout.
Check-out time is 11 a.m. Please check-out with the Innkeeper so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact the Innkeeper prior to the day of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.
Guests who check out of the inn after 11:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.
We will make every effort to honor special requests such as a specific floor or room number, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
Except for the microwave and refrigerator units that the inn provides, preparation of food in guest rooms by any type of cooking appliances is prohibited. Use of the butler kitchen microwave and cappuccino maker is provided to all registered guests 24 hours a day.
One ADA compliant guest room is available and should be reserved in advanced; please contact the inn directly 250.496.5217.
All reservations and registration must be guaranteed with a valid major credit card. We accept Visa, Master Card, and American Express. All guests are required to present a valid major credit card and government issued photo identification even if guests are planning on paying in cash upon check-out. Cheques and foreign currency not accepted.
CHEQUES AND CHEQUE CASHING
We do not accept cheques. We do not provide cheque cashing services.
DEBIT CARD/CREDIT CARD HOLDERS
Your credit card is not valid unless signed. We will refuse an unsigned card. Your Debit or Credit Card will be pre-authorized at check-in for the full amount of your stay. The pre-authorization will HOLD the funds until check-out, at which time the amount actually incurred during your stay will be charged. If you change your method of payment at check-out or change the length of your stay, your bank may not post the changes to your account immediately. The Inn at Therapy has no control over the policies of your bank and will not be held liable for any “insufficient funds” penalties or any other resulting fees or charges. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your debit or credit card. Some banks hold pending authorizations for up to 30 days.
DEPOSITS AND GUARANTEES
There is a 50% deposit required to make an individual room reservation. It is required at the time of booking to guarantee the room and secure the reservation period.
GIFT CERTIFICATES & PREPAID BOOKINGS
Please contact the inn directly to purchase or redeem gift certificates. 250.496.5217
All rates are quoted in Canadian currency, plus tax. Rates may increase without notice. Rates as advertised on the Therapy Vineyards website or any other website or promotional material are subject to change at any time and may increase or decrease at the inn’s discretion. Rates are based on king (1-2 occupancy) and are subject to availability.
RIGHT TO REFUSE SERVICE
The Inn at Therapy is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or Provincial laws. The Inn at Therapy has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our inn or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the Province of BC and the owners for the operation and management of the inn. The Inn at Therapy will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with provincial liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the inn for an unlawful purpose; seeks to bring into the inn: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to inn property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by the Inn at Therapy for the operation and management of our inn.
11:00 p.m. to 8 a.m. If you become aware of a disruptive guest, please contact the Innkeeper immediately by cell phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in halls.
No visitors after 11:00 p.m. Visitors must notify the Innkeeper upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities including the breakfast, or Wi-Fi. As a registered guest, you are responsible for your visitor at all times.
Our Full Hot Breakfast is free to registered guests only. Visitors may not join a registered guest for a free breakfast.
We do not offer discounted room rates for participation or employment in organizations such as AMA, government employees, etc.
The Inn at Therapy is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be cancelled 14 days, inn time, prior to your arrival date, in order to avoid forfeit of your deposit. If you cancel any reservation, you must obtain and save the cancellation number for your records.
NO SHOW CHARGES
Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will forfeit your deposit and the balance of the reservation will be cancelled.
Large group reservations must be cancelled eight (8) weeks prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled.
HOUSE RULES Groups, weddings, special events, etc.
Please contact inn directly for current House Rules 250.496.5217.
DO-NOT DISTURB AND ACCESS TO ROOMS
To provide all of our guests with an exceptionally clean and safe inn experience, we provide daily housekeeping. Our Housekeeping Staff will honor the “THERAPY IN SESSION – Please do not disturb” door hanger once during a twelve hour period indicating that the room is occupied. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with a known status of “IN” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Inn Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Inn Policy/House Rule is broken. Law enforcement will be granted immediate access to inn property and rooms of evicted guests.
Well behaved children of all ages are welcomed. Children aged 12 and under stay for free when sharing a room with one or more paying adult(s). As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the inn property unsupervised.
Additional bedding is available upon request for the 3 suites with futon couches as long as the guest using the accommodation is registered with the Inn.
Room occupancy requirements are based on fire code/fire safety restrictions. King maximum occupancy is 2. King with a futon couch maximum occupancy is 3. If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the inn.
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate. Please return room keys to the Innkeeper at Check-out.
Housekeeping is provided daily between the hours of 9 a.m.-3 p.m. Housekeeping may start as early as 8 a.m. during the summer season. This is a 100% NON-SMOKING inn, including medical marijuana. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and inn staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
Your comfort is very important to us. For guests staying multiples nights, bed linen is changed every 3rd day of your stay unless otherwise requested. Used towels are exchanged for fresh towels daily. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to make your beds each day if all personal items are removed. Please contact our Innkeeper if you have any additional questions or concerns.
LOST & FOUND POLICY
The Inn at Therapy assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately 250.496.5217 and we will try to assist you in locating your lost item.
The Inn at Therapy is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of Lost & Found items are retained for five years. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.
We would be happy to return your lost item(s) to you by Canada Post or Loomis Express. Your credit card will be charged packaging and postage, plus a $10.00 handling fee. A separate receipt will be mailed to you. The Inn at Therapy is not responsible for any item lost or misdirected during shipment by the shipper.
UNCLAIMED ITEMS/NO CONTACT
Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by The Inn at Therapy.
Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol is not allowed in public areas such as the lobby, halls, etc.
BICYCLES/HOVER BOARDS/ROLLER BLADES
Bicycles, Hover boards, and roller blades are not permitted in guest rooms. Depending on available space, Inn staff will be happy to secure these items in our Wineshop Storage. We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.
IN CASE OF EMERGENCY OR FIRE
Please notify the Innkeeper in the event of a fire or other emergency. A map that shows emergency exits can be found in the Guest Information Notebook on the iPad located in each guest room.
FIRE SAFETY POLICY
The inn is fully equipped with smoke detectors and fire safety information in Guest Room Online Notebook on the iPad. Please review this important information.
NO IN-ROOM PARTY
The Inn at Therapy enforces a No In-Room Party Policy to ensure we can protect the inn and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the inn without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 11:00 p.m. If found with more “people” not listed on the Guest Registration Form after 11:00 p.m. your stay will be considered a party. You will be ordered to vacate the premises without refund.
FREE WiFi ACCESS
Access to our WiFi is free for our registered guests. The inn WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi equipment, and interference from other local wireless signals. The Inn at Therapy assumes no liability for guest use.
All staff is trained and required to respond to potential violations of our Inn Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by The Inn at Therapy for safety of all guests, staff, owners, property, and the operation and management of the inn will be evicted, with no refund. In addition to the room charge, a minimum $300.00 cleaning fee per room will be charged for infraction(s) of our Inn Policy/House Rules.
TERMS & CONDITIONS
The Inn at Therapy makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. The Inn at Therapy does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.
The links provided on The Inn at Therapy website are for the convenience of site visitors and are provided in good faith. The Inn at Therapy does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website.
ILLNESS AND EPIDEMICS
The Inn at Therapy reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Innkeeper. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.
The cleanliness of our rooms is extremely important to The Inn at Therapy and our guests. If you bring any infestation into your room or onto our inn premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.
PARKING AT OWN RISK
All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. The Inn at Therapy shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the inn property. If a vehicle is left in the inn parking lot after the guest has departed without the written consent of the inn, the inn reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on inn premises.
DAMAGE AND/OR THEFT OF INN PROPERTY
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room(s), inn premises or property caused by you or any person in your party whether or not staying at the inn during your stay. The Inn at Therapy reserves the right to retain your credit card details as presented at registration and charge the credit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by The Inn at Therapy as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit card for any damage incurred to your room or the inn property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE DISCOVERED AFTER CHECK-OUT
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.
DAMAGE TO ROOM: Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charged at 120% of full and new replacement value plus any shipping and handling charges. Any damage to inn property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:
The Inn at Therapy reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the inn, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the inn due to their actions and will be evicted from the inn. Depending on the severity of the guest actions, law enforcement may become involved at the inn’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit for any damage incurred to your room or the inn property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
CHANGES OR MODIFICATION TO THE INN POLICY/HOUSE RULES
The Inn at Therapy reserves the right to amend, modify, change, cancel, vary or add to these Inn Policies/House Rules or the arrangements and content featured on our inn website at any time without prior notice. Please check our website regularly for updates to Inn Policy/House Rules. Any modification to these Inn Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Inn Policy/House Rules is located on our website, in the Guest Room Online Notebook, and available from Inn staff upon request.